We want to ensure your complete satisfaction with your purchase at “www.readersflix.com.” To achieve this, we offer two options for returns: a “return and refund” policy and a “return and exchange” policy. The details for each are as follows:
Return and Refund Policy:
If, for any reason, you are dissatisfied with your purchase, you have the option to return it for a refund within 15 days of receiving your order. To qualify for a refund, the item must be in its original condition, unopened, and unused. Once we receive the returned item, we will process a refund to your original payment method. Please note that shipping fees are non-refundable.
Return and Exchange Policy:
In the event that you receive a defective or damaged item, or if the item you receive does not match your order, we will be happy to exchange it for a new one. To initiate a return and exchange, please contact our customer service team within 15 days of receiving your order. Upon receiving the returned item, we will promptly ship a replacement to you at no additional charge.
We take great pride in our products and strive to offer the best possible service to our customers. If you have any questions or concerns regarding our return policies, please don’t hesitate to reach out to us.