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Frequently Asked Questions

1. Are there any ongoing discounts or coupon codes?

Yes, we currently have the following offers: 

  • Use XMAS5 for $5 off on orders above $99. 
  • Use XMAS15 for $15 off on orders above $999. 
2. How long will it take to deliver this book?

Delivery times depend on the shipping option you choose: 

  • Standard Shipping: 5-7 business days. 
  • Speedy Shipping: 4-5 business days. 
  • Lightning-Fast Shipping: 3-4 business days. 
3. What are the shipping charges for this book?
  • Standard Shipping: Free (Delivery in 5-7 business days). 
  • Speedy Shipping: $6.99 (Delivery in 4-5 business days). 
  • Lightning-Fast Shipping: $12.99 (Delivery in 3-4 business days). 
4. Can I track my order after it has been placed?

Yes, you can track your order through the tracking number sent to your registered email or by visiting your account on our website. 

5. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping charges and delivery times vary based on your location. 

6. Can I return this book if I’m not satisfied?

Absolutely! We offer a 15-day return policy from the date you receive your order. 

7. How do I initiate a return or request a refund?

To initiate a return or refund, please contact our support team via email at care@readersflix.com. 

8. Will I get a full refund for returned books?

Yes, you will receive a full refund for returned books if you choose the free Standard Shipping option. 

Note: Shipping fees are non-refundable unless we fail to meet the delivery commitments for Speedy ($6.99) or Lightning Fast ($12.99) options. In such cases, the shipping fee will be fully refunded. 

9. What payment methods do you accept?

We accept the following payment methods: 

  • PayPal 
  • All Debit and Credit Cards 
  • Buy Now, Pay Later Options 
10. Is my payment details secure on your website?

Yes, your payment details are 100% secure. We use industry-standard encryption and security protocols to ensure the safety of all transactions. 

11. Can I request bulk orders or special editions?

Yes, we do accept bulk orders and requests for special editions. Please note that for bulk orders, only damaged or defective items will be eligible for returns or exchanges. 

12. What should I do if I receive a damaged or incorrect book?

If you receive a damaged or incorrect book, please contact us at care@readersflix.com. You can request a return or a full refund. 

13. How can I contact customer support for further assistance?

For any queries or assistance, you can reach out to our customer support team via email at care@readersflix.com.